Purchase FAQ

What payment methods are available?
Payment methods: credit card, convenience store payment, PayPal, and wire transfer.
* Convenience store payments usually take 30 hours to process (depending on the convenience store payment processor, it may take up to 3 weeks). For urgent orders, we recommend paying by credit card or PayPal. If payment processing is delayed for any reason, we will need the receipt issued by the convenience store (or the transfer statement for ATM/online banking), so please keep the receipt or statement until you receive your license.
How is the product delivered?
Our products are download versions, so you can start using them by downloading directly from the page.Compared with boxed versions, you receive your product much faster.The product (electronic delivery: an email containing download information, license information, and technical support contact details) is sent as soon as we confirm your payment.

If you purchase a Backup CD, it will be mailed to the address you provide. Since it ships from the United States, delivery may take some time.

It has been several days since I purchased, but I still have not received my license. Why?
1. Since delivery is by email, please check whether you entered your email address correctly. If it was incorrect, please contact us through the contact form with your order number, purchase date and time, and full name.

2. If you paid by convenience store payment, processing may take longer, so please wait a little while.
* Convenience store payments usually take 30 hours to process (depending on the convenience store payment processor, it may take up to 3 weeks). For urgent orders, we recommend paying by credit card or PayPal. If payment processing is delayed for any reason, we will need the receipt issued by the convenience store (or the transfer statement for ATM/online banking), so please keep the receipt or statement until you receive your license.

I purchased the wrong product. Can I exchange it? What should I do?
1. If the products are the same price, contact us with your order number, email address, and full name, and we will send you the license key for the new product directly.

2. If the products are priced differently, you will need to purchase the new product again. After completing the purchase, contact us with the order number, email address, and full name, and we will refund the full amount for the incorrect product.

Contact Form

What is a security code?
The credit card security code is the 3- or 4-digit number printed on the back or front of your credit card.
* The location and name of the credit card security code vary by card issuer.