Refund FAQ

Money-Back Guarantee

If you are not completely satisfied with our product, we offer refunds on most products, with a few exceptions. Because a free trial is available, data recovery products come with a 15-day money-back guarantee, while other products are covered by a money-back guarantee of up to 30 days.

Cases Where Refunds Are Not Available

Please note that we cannot issue refunds for the following reasons.

Non-Technical Reasons

1. Requesting a refund because your license key has not arrived within a few hours of your order being accepted. For credit card payments, our system automatically sends an email containing your license key to the address you provided within 30 minutes of confirming payment. However, delivery can be delayed by spam filters, internet problems, or system errors. If this happens, please contact our support center and we will help you right away. Convenience store payments may take longer, so please allow extra time. Convenience store payments usually take about 30 hours to process (for ATM, online, or mobile banking payments, processing takes 2–5 business days). If you need to use the software immediately, we recommend ordering again with a credit card. Once you place the new order, contact us and we will cancel the original order and issue a full refund.
2. Requesting a refund because the scan time for a data recovery product is too long. Processing time depends on many factors, such as the physical condition of the hard disk and data fragmentation, so we cannot give a definitive estimate. Scan time also varies with the capacity of the device being recovered; the larger the capacity, the longer it takes.
3. Requesting a refund because you purchased the product without fully understanding its features and are not satisfied. We do not issue refunds in this case. We recommend trying the free trial before you buy.
4. Requesting a refund because you no longer want to use the software when the software itself is working properly. We do not issue refunds in this case.
5. Customers who purchased outside our official website are not covered by our money-back guarantee. Whether a return is accepted is at the reseller’s discretion. Please follow the refund policy of the store where you purchased.

• Step 1: Send us the product name, order number, the email address you used, your full name, the reason for the refund, and screenshots that support your reason via our contact form.
• Step 2: Our staff will review your case and reply to let you know whether a refund is possible and why. If approved, we will ask our authorized payment processor to handle the refund.